Paying For That Project Twice

I was installing a bathtub a couple of months ago that a homeowner had picked out at the local big box store. When the owner arrived with the tub we went out to unload it. I remember thinking man this is a really light tub. Upon bringing it inside the house and unpacking it I noticed a large crack in the side of the tub. We brought this to the owner's attention, who promptly loaded it back into his truck to return it to the store. A couple hours later he returned with the new tub that we promptly unpacked, only to discover that it too was cracked. At this point I told the owner that we could not install any tubs provided by him.

 

You see there is a large cost in labor just sitting around waiting for a tub that wasn't broken. I told him I would return tomorrow with a tub from my supply house that was of good quality that I knew we could install on the first try. You see you always get what you pay for. The lightweight tub was of such low quality, it couldn't even survive the trip from the manufacturer to the store, then to the project.

 

Imagine if this tub would have arrived without being cracked and we had installed it. Then the tile man installed the ceramic tile. How long do you think it would have taken for someone to drop something in the tub and crack it? What would have been the cost to tear out all the tile and waterproofing to remove the tub and replace it?

 

It had always been company policy that we don't warrant owner supplied materials. Since this project, we have modified our policy to state that we also don't install owner supplied materials.

 

This project reminds me of my favorite quote by John Ruskin: 

 

"There is nothing in the world that some man cannot make a little worse and sell a little cheaper, and he who considers price only is that man's lawful prey."

 

At Craftsman Construction, we will always steer clear of the inferior products on the market and help you make smart decisions about your project. This will add value to your home without having to do it twice.

 

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